Reviews
Proudly serving our community to the highest standards across The Triangle.
Farai M.
Kevin and his team are spectacular. I got so much valuable information about the water quality in my home. I invested in a reverse osmosis system for my drinking water. The whole process was smooth, the team is incredibly professional and they value your satisfaction as a client. After installation I had a minor concern as I am inexperienced with the system, I sent Kevin a text at 8pm about my concern and he got on it right away. His team showed up first thing in the morning & my concern was resolved quickly.
Jamie G.
We moved in about two years ago and have had constant pink water stains in toilets, sinks, and showers. My son battles with eczema and my daughter with keratosis. We had the system installed about a month ago and can say that we actually see, smell, taste, and feel the positive effects. Not only do I rest easier knowing that microplastics are being removed from our water but our hair and skin is softer and the pink is finally gone!
David G.
Needed a water system for our 2 year old house. Orca Blue happened to be coming around our neighborhood right around the time we were considering it and we setup a consultation. The consultation was informative and helpful in our decision process. Now that we’ve had the system installed for a couple weeks the water tastes so much better and we no longer see any signs of hard water. Definitely recommend Orca Blue!!
Crystal R.
From start to finish, my experience with Orca Blue was nothing short of exceptional. The entire team was professional, knowledgeable, and genuinely committed to making the process as smooth and stress-free as possible. Right from the beginning, I felt confident and at ease.
I spoke with Kevin Kraske, the owner, on the day of install, who was incredibly helpful and responsive. I had some difficulty accessing the group chat used for communication, and Kevin ensured I could get in touch with the team. That level of attentiveness and accessibility from leadership really stood out to me.
My sales representative, Alyssa, was equally impressive. She took the time to walk me through all the system options, clearly and thoroughly, without any pressure. Her recommendations felt honest and personalized, which I truly appreciated. She was not only professional and well-informed, but also warm and approachable. I especially valued her patience—she even paused our conversation to allow me to take a phone call, without rushing or skipping a beat when we resumed.
Her calm and considerate approach made the entire experience feel seamless, and I never once felt overwhelmed or unsure. It was clear that customer care is a top priority at Orca Blue, and it shows in every interaction.
The installation team at Orca Blue exceeded every expectation I had; they were truly exceptional. From the moment they arrived, it was clear I was in the hands of professionals who not only knew their craft inside and out, but who also took immense pride in their work. Their approach was efficient, organized, and impressively clean, with a level of care and precision that immediately put me at ease.
Gilbert, the lead technician, went above and beyond in every sense as did the entire installation team. Given that my water hookups were on one side of the house and the garage—where the system needed to be installed—was on the opposite side, it was not a straightforward setup. But Gilbert didn’t hesitate. He thoroughly evaluated the layout, developed a creative solution, and executed it flawlessly. He came up with two options and let me choose the best one for me. His ability to troubleshoot and adapt with confidence and clarity was truly impressive, and I was grateful for his expertise and problem-solving mindset.
Eric, Giovanni, and Devonte were equally outstanding. Despite working in extreme heat, they remained focused, courteous, and relentlessly hardworking throughout the entire installation. Their positive attitudes and professionalism never wavered. Each of them brought a high level of knowledge and attention to detail, and they treated my home with the utmost respect, protecting surfaces, cleaning up as they worked, and maintaining a neat workspace.
Before leaving, they walked me through the complete setup, confirmed that everything was functioning perfectly, and made sure I fully understood how to operate and maintain the system. They were patient, thorough, and more than willing to answer all my questions.
Their teamwork and professionalism made the entire experience not only smooth but enjoyable. Thanks to them, I feel completely confident in both the quality of the system and my decision to go with Orca Blue. I couldn’t be happier with the outcome.
Edward C.
Overall, excellant experience! If you are questioning getting a Water Softener, don't! Salesman Kevin, knows his stuff and he was right! More suds, softer hair/skin, and the drinking water through osmosis. Install team led by "The Boss" aka Gilbert! Appreciate you all for your knowledge, expertise, and professionalism.
Stephanie J.
We are VERY pleased that Orca came to our door. After we moved into our house it became clear there were a whole host of horrible things that came out of our faucets on a regular basis (brown water, black "stuff", limescale, and yes.. PFAS). Kevin and his crew were professional, knowledgeable, polite, and a joy to work with. We're really excited to have clean and healthy water in our house. Thank you Orca!!!
J S.
Hard water is more than just a nuisance; it wreaks havoc on your appliances and plumbing over time. Shower doors, shower heads, sinks, anything that hard water touches becomes a nightmare to clean. My home unfortunately had very hard water. Enter the team at Orca Blue Water. From the initial meeting to the installation, the process was flawless. Highly recommend this company for anyone in need of a water softener!
Ahmed (.
From start to finish, their service was professional, fast, and reliable. The team went above and beyond to make sure everything was perfect, and the quality of their products truly speaks for itself. You can tell they care about their customers and stand behind what they do. I’d recommend Orca Blue to anyone looking for great quality and exceptional customer service — definitely a company you can trust!
Rhonda W.
Met Kevin of Orca Blue after his son knocked on my door requesting to schedule an appointment to test the water in my home for contaminants. I knew that the water in my area wasn't the best so I was interested in the testing. Kevin came out and conducted the water test and explained how the water filtration system worked. I ended up purchasing the system for the water at my kitchen sink. It's great! My water tates much better and I don't miss purchasing all that bottled water! Highly recommend. :-)
Rebecca R.
Kevin and the crew were great. Kevin made sure to send updates about the schedule, what was going on, etc. The two guys with the crew, sorry I don’t remember their names, were on time and worked steadily to complete all aspects of the install. They also made sure to update me with the stages of the install and to get my feedback on the different decisions that needed to be made. They dealt easily with the different challenges that our older house posed. We can already tell the difference with the water.
Michael M.
I just moved into my new custom built home and needed a water treatment system for my well water. I was very pleased with Kevin's quick response to my initial contact. He listened to my needs and was great at educating me and explaining the process. Prior to my scheduled installation, Kevin stayed in touch with updates. The crew (Gilbert, Eric and Giovanni) showed up on time. They were extremely professional and knowledgeable. Orca Blue exceeded my expectation with their quality product line. I highly recommend Orca Blue for water treatment needs.
Mini A.
I was really impressed by Orcas customer service. Everyone was friendly and knowledgeable. Mr. Kevin really did a great job and even came to drop off my equipment in the snow. Mrs. Holly thoroughly explained the chemicals in my water and how their company helps supply clean water. And I received a cute Yeti. I definitely recommend Orca Blue. 😊
Johnny M.
Orca blue was absolutely amazing! They came in, did their work, cleaned up and left the place spotless! It was a no brainer for me to switch to orca blue, I recently had a kidney transplant and my water in-take is really important. I knew I needed to make sure I was getting good clean water, and Orca has supplied that for me and my family! 10/10 recommend!!!
Maria T.
We are very satisfied with the purchase of our water softener and reverse osmosis purification systems from Orca Blue. In addition to have excellent water quality at home, the service and attention provided by Kevin exceeded our expectations. From orientation, demonstration, installation and follow-up, Kevin made sure the process went really smooth for us and we were satisfied with the water systems and the service. We highly recommend this top quality system from Orca Blue!
Monique C.
Had a great experience with the team!! From the sales team to the installers, everyone was professional and very informative on their products! The service was quick and efficient and they answered all the questions we had!! Would recommend this company to anyone looking for these services!!
Geneva T.
Kevin’s a very nice guy. His presentation was incredible and very informative. He explained everything clearly and answered all our questions with expertise.
Gilbert did an outstanding job installing the water softener. The installation was neat and clean. He showed me how the system works.
I highly recommend this company for their excellent service. Overall, it was a 10/10 experience.
Tre W.
We purchased a water softener system and a reverse osmosis filter for our home and to be honest we couldn't be happier. Our water is cleaner healthier, the installation process was smooth and everybody we have come across with blue orca has been nothing but professional, fast, and friendly. We could not have worked with a better company. This adds value to our house, our lives and the environment. If you choose to add value to your house your water and your life. Chose Blue Orca
Bill N.
Their service met all expectations. Information was conveyed clearly and their service was completed in a timely manner. Kevin is very helpful throughout the process and quickly gained my trust on their services. He is very passionate about the work that the company is doing and I knew immediately that I can count on him to deliver clean water to our new house. There were minor issues after the setup is done, but Kevin and Gilbert immediately handled the problem quickly which I do appreciate. I highly recommend their services and I commend Kevin for helping me throughout the process.
Sarah B.
Very concerned about dangerous things in the water especially forever chemicals due to a local irresponsible business dumping there chemical waste and being close to a military installation... even with city water the levels are far above recommended levels for safe consumption. Kevin and Elizabeth from orca blue went above and beyond to review these concerns and offered a solution. I can now safely have myself and my family bath cook and drink from the tap. No more bottles! No more worries! Thank you so much!!
Dani S.
We had a great experience with Orca Blue installing our water softening system! Kevin made the whole process smooth and personal. He answered all our questions and is very knowledgeable about his products. The installation team was prompt, courteous and a pleasure to work with. Overall an awesome experience!! Highly recommend!
Grace
I wanted to say Kevin and his team were amazing. The presentation Kevin gave with our water, was alarming and even had research, proof to show what was in our water (chlorine and bacteria)The three states with the worst water is Michigan, New Jersey and North Carolina. If you live in the Benson area, it is definitely worth to this presentation to see what’s in your water, Housman’s
Bill M.
Kevin at Orca Blue did a great job of explaining the system, the cost, maintenance, warranty, and even comparisons of other systems on the market. I came out of the initial meeting with a good feeling that Orca Blue is a very professional organization with a focus on Customer satisfaction. The installation took place a couple of days after our initial meeting and was a simple process. The installer (Gilbert) was very helpful answering my questions and it was clear to me he was very experienced and knew his stuff. Install took about 3.5 hours and the system was up and running. Kevin followed up after the install to make sure I was happy and to see if I had any concerns. I would highly recommend Orca Blue based on my purchase and my overall Customer experience with them.
Robert M.
I had an excellent experience with Orca Blue for my water softener installation. From start to finish, the process was smooth, professional, and efficient. The team was punctual, knowledgeable, and took the time to clearly explain how the system works and what to expect moving forward.
Special kudos to Ethan, Devonte, and Giovani — they were outstanding. They worked seamlessly as a team, paid great attention to detail, and made sure everything was installed correctly and cleanly. They were courteous, patient with questions, and left the area spotless when they were done.
You can tell they take pride in their work, and it really shows. I highly recommend Orca Blue to anyone considering a water softener or water treatment system. Great service and a great team all around.
Renee C.
It was a seamless process from start to finish. Kevin our sales rep from ORCA was easy going but informative.
On installation day they arrived when they were scheduled and all 3 guys got to work quickly. They were friendly and conscientious. They talked us through everything from use to adding salt.
We are super excited to have drinking water straight from the beautiful tap they installed. We imagine we will feel the same about our skin after showering.
Jackson F.
Been looking for ways to improve my health and after getting the FREE water test done, I knew I had to get one of these. Have had one for about a month now and I not only have I seen improvements in my overall well being, I’ve noticed massive improvements in the clearness of my skin!! I’ve tried every acne product known to man but nothing helped quite like the simple change in water. I also no longer have greasy hair ever! Greatest purchase ever.
Amanda C.
We’ve had the whole house water filter and under sink osmosis water system for about a week. Didn’t want to write the review until we really tested it out. First of all, Kevin, Gilbert and everyone are really friendly and professional. They explained the installation process and found the location for us. They hide the water line in our crawl space, made it look so clean and organized. Even helped install our new faucet in the kitchen. My husband hated the water pressure in our house. They even helped show us how to increase the pressure.
About the systems,before I could smell and taste chlorine in our water, my skin and hair were dry after showering, water spots were everywhere. After the systems installed, the water tastes much much better, and also improves the skin dryness after showering. Great product, even better people. Would recommend to everyone. Thanks Kevin
Wendell C.
Met Kevin and his son while they were marketing their product and services in our neighborhood. He understood the need for a water filtration and softening system because he lives in our neighborhood. He clearly explained the features, benefits, and how it stacked up to the other available options. I went with Orca Blue and the installation process and customer service has been top notch. The product seems to work very well, and I am extremely pleased at choosing Orca Blue!
Leann J.
Both Gilbert and Ethan did an amazing job installing our new water softer system. They were both really professional and kept us updated every step of the way. Would highly recommend them to anyone in need of a water softener system. So excited to have clean soft water system in our whole house.
Elias C.
I had an good experience working with Orca Blue LLC. The entire team was professional, efficient, knowledgeable, and courteous from start to finish. They communicated clearly, handled every detail with care, and delivered high-quality results. I truly appreciate their dedication and expertise, and I wouldn’t hesitate to recommend Orca Blue LLC to anyone looking for reliable and top-tier service.
Jacqueline M.
The experience with Orca Blue LLC was exceptional from the initial presentation to the expedient installation.
The sales representative and the installation crew were polite, friendly and professional.
The sales representative was very informative regarding drinking water systems.
I highly recommend and encourage enlisting them to obtain a Drinking Water System.
Kyle W.
I recently moved into my new build home in Jonhston County NC. Orca Blue had approached me offering free water tests, with no obligation. I figured it couldn't hurt to check it out, and I am so glad I did. Their sales representative, Alyssa, gave me a wealth of information around the importance of water quality, the sustained damage over time to materials, appliances, and our bodies of overexposure to hard water. While learning about this, she prepared a water test to compare my water to that of their filtered soft water systems. All of it was done right in front of my eyes, using my water in both experiments. It was amazing to see how terrible my water was, compared to what is considered "good water". She was extremely knowledgeable and helpful when it came to identifying the best solution for me. Their install team came a few days later and figured out the best installation for my house.
It's an investment, but one I would happily make again, as it no longer feels like I am getting out of pool after my shower.
Thanks Alyssa and the Orca Blue team!
Russell L.
Shortly after we moved into our new house, we noticed that our showers, baths and fixtures were becoming stained and our white clothes and towels were turning orange. Based on the county water inspection, we had high Iron and Manganese, so we had an whole-house Iron filter installed. We were hoping for a big improvement, but unfortunately, we saw little. We had to clean our kitchen sink and toilets every few days to keep the stains at bay. We replaced our Shower and Bath fixtures several times because the hard water was making them look horrible. Our water occasionally smelled like rotten eggs. I was dumping money down the drain in the form of Iron Out.
6 years later, along comes Kevin and his team at Orca Blue to the rescue. Kevin performed a free water test and it showed we were still getting high Iron readings (despite the existing filter) and our water was very hard. It wasn't a hard decision to have Orca Blue rip out the old filtration system and replace it with the Maytag Water Softener with an Iron Boss. We also had the drinking water filtration system installed at our kitchen sink. BIG IMPROVEMENT! Our water tastes great. We have stopped buying bottles of water, and (as a test) I haven't cleaned the toilets or sink since the installation (8 days ago) and they look like they were just cleaned!
Thank you Orca Blue! Total professionals from our initial contact (shout out to Jack W.), to the water test, to the installation. I highly recommend them.
Steven C.
I had the pleasure of working with Kevin and his team at Orca Blue, and I couldn’t be more impressed. From start to finish, Kevin demonstrated genuine care, a high level of expertise, and professionalism. They arrived promptly, tested my water thoroughly, and clearly explained exactly what I needed and why... without trying to upsell or push anything unnecessary. Kevin’s presentation was clear, honest, and a true reflection of someone who truly values his customers and wants them to have a positive experience. It’s rare to find this level of integrity and service nowadays. Highly recommended!
Kiana P.
Kevin at Orca Blue is amazing! He is very knowledgeable & knows his work. His presentation & demonstration had me sold because some of the issues he mentioned, we were in fact dealing with. He was able to answer every question we had confidently. Once we decided to go ahead with the system the setup was very quick. Eric did a great job with setup & keeping his work area clean. Much appreciated! I will definitely be referring others to Orca Blue!
Thanks for everything, I’ll definitely enjoy my new Yeti!! 😀
Andrew B.
We had Orca install a water softener and reverse osmosis system for drinking water. They did a prompt and professional job and were excellent to work with. The quality of the water in our house is now excellent. There is a noticeable difference in the taste and now lack of hardness. We are very satisfied with the work and product. Most importantly, we had a couple minor issues which Kevin, the owner addressed the same day! Well worth it given the water before was awful.
M P.
My sister, who is staying with us recently took a two-week trip to California. When she returned the first thing she wanted was a shower, because the thing she missed most while being away was our soft water!
Our water feels like silk over the skin. Shampoo lathers better and moisturizer goes on smoother. Our skin and hair are showing the benefits of our softer water!
Thank you, Orca Blue!
Rockford C.
Great experience with Orca Blue getting our water softener system installed. They were able to do it in our crawl space as requested and I was impressed with how quickly they could get it done. We had our water tested by LaMichael and by the next day their team was able to install the system.
Gina D.
I cannot express the gratitude and sense of relief I’m feeling right now. Our water quality was terrible, and these guys were incredibly professional from start for finish. They installed the system within a couple of hours, and I could not be happier with results. If I give them a 100-star review, I absolutely would. Without hesitation, I would choose them again if I had the chance.
Scott S.
We are very excited about our new water filtration system. Everyone was very nice and professional. Kenton was a pleasure to talk to. He tested our water and he answered all of our questions. Gilbert and his installation crew were on time and worked nonstop until they got the job done. We are very pleased that we went with Orca Blue!
John P.
I’d been planning on getting a water softener and reverse osmosis system for my new home, but it was more of a “year or so down the line” sort of thing. It just so happened that Orca Blue was doing free water testing, and I was curious, so I signed up. Kevin, the owner, gave an amazing presentation while he was testing the water: walking me through the tests themselves, info about NC water quality, pricing, things they do differently, etc. I ended up deciding to go ahead and purchase the system and they came out and installed it later that week. The installers were super friendly, efficient, and did an amazing job. Everything looks so professional, from the placement, to the cabling, and the insulation. After using it for a week or so I’m actually surprised at how much of a difference I can tell. A former employer had a reverse osmosis filtering system, so I knew how good the water was, but I was admittedly a bit skeptical of the water softener. I don’t know how to describe it, but the water feels different on your skin, and I’ve noticed the soap is a lot foamier. The water from the RO system is, of course, delicious. I’ve had a couple of friends choose to fill up their water bottles at my house before we go on a hike because it’s so good. I highly recommend Orca Blue if you’re looking for this sort of system.
Kerry K.
My wife and I purchased a new home in Wendell in December and we had a Orca Blue water system and reverse osmosis system installed yesterday. Kevin has been outstanding to work with throughout the process. He came out last week and did a water test. He explained everything to us and how the process works. He scheduled the installation for January 8 at 9 AM. He text me that morning to let me know they were on the way. They arrived on time to start the installation. Gilbert and the installation crew did an outstanding job. It took them a couple hours to complete the installation and go over the operation of the system. Kevin stopped by later that afternoon to make sure everything met our satisfaction.
My wife and I purchased a new home in Knightdale in 1990. We had a water treatment company come and test our water. They recommended installing a water treatment system because we had hard water. We should have installed a system at our old house, but chose not to do it. Over the 30 years in our home, we slowly saw a buildup of calcium deposits on our shower, bathtub, sinks, and faucets. We tried very hard to keep the buildup from happening, but there was nothing we could do to keep it from happening to our house. We knew when we moved into our new home that we didn’t want this to happen again so we knew we wanted to install a water treatment system.
I highly recommend Orca Blue to anyone looking to install a water treatment system in your home! We've seen what happens when you don't have one. It is a professional company that does great work.
Orion H.
Clean water is a privilege and we’re blessed to enjoy such a necessity. Kevin and his team believe in their service and product. They exemplify clear communication, timeliness, and professionalism balanced with a genuine desire to solve a growing problem. They went above and beyond to ensure we were 100% satisfied with financing, install, and final system quality including service and maintenance guarantees. Future Owners, if this comment reassure your decision to invest in higher quality water for your home, please put me down as a referral. Thank you Orca Blue.
Christine C.
Highly recommend Orca Blue! Kevin and his team provided expert guidance on both our water softener and reverse osmosis system, making the entire process easy and stress-free. The installation crew was on time, friendly, and did a great job. If you’re looking for quality water solutions, look no further—great experience from start to finish!
Ian S.
You know the feeling when you come back from vacation and you have to go to work the next day so you need to get the laundry done, make dinner, do dishes,take a shower. Then you find that your home filtration system froze and exploded while you were away. Called Orca Blue and Giovani called me back right away and was here the same night,. I had water in less than 10 minutes. Thanks so much Giovani. You saved the day.
Steve B.
Kevin came out and gave us a detailed presentation to show us how hard the water was in our brand new home. He was not pushy and explained the Maytag product very thoroughly. Gilbert came out to do the install and did a fabulous job. It looked like it came with the house it was done so neatly. Highly recommend Blue Orca if you are thinking about water treatment. From beginning to end I can’t say enough of how great our experience was. THANK YOU!!
Kaitlyn F.
Orca Blue team did a wonderful job installing a new Maytag Soft water system for our home, as well as a Reverse osmosis faucet in our kitchen!
We are very excited that we no longer have to worry with hard water anymore!
The whole team did an excellent job from start to finish- from the first initial meeting with Kevin showing us in detail about our water with some different tests (very cool presentation) to the very end of the installation part.
Kevin the owner was super friendly and professional, and the whole installation team (Gilbert and crew) were very professional and so nice to work with as well! We had a great and seamless experience!
Highly recommend Orca Blue!
Rushan K.
Orca Blue completely solved out hard water issues, and the difference is night & day. Our water is now clean, clear & great-tasting ; the team was incredibly professional, knowledgeable & efficient - they handled everything seamlessly & finished promptly without any hassle. Top tier service from start to finish. Would highly recommend Orca Blue to anyone looking for a reliable water filtration solution.
Raul V.
Excellent service and top-quality water system
I’m truly impressed with the water filtration/RO system installed by Orca Blue. From the very first interaction with the sales representative, everything was smooth, professional, and friendly. The installation itself was very fast, and the technicians were extremely polite and attentive.
They took great care of my home, cleaned everything up after the installation, and explained in detail how the system works. They also made sure I had all the warranty information and answered all my questions patiently, which I really appreciated.
The quality of the water is outstanding, and having this system at home gives us great peace of mind. Overall, an excellent experience from start to finish. I highly recommend Orca Blue 100%.
Gerrans M.
Kevin and Gilbert did a great job! From initial presentation to install, they were thorough with their explanation and process. They provided us with all the answers to our questions before going with Orca Blue for our whole home water filtration system. Gilbert was quick with the installation and also kept our home clean and neat afterwards. I Would highly recommend giving them a call if you’re in the market for cleaner water in your house!
Lori M.
My sister and brother in law purchased the water softener and since I just moved from CA to N.C. I’m staying with them. I took a 2 week vacation to CA and when returning I told them although I missed everyone I missed taking a shower with the water softener. I never knew how amazing a shower could be. I will be purchasing a water softener from them as soon as i purchase my home.
Taylor K.
The instillation team from orca blue was incredibly professional, patient, and efficient. They came right on time and made the entire process seamless. They were thorough and meticulous. Once they finished installing everything they made sure to walk me through everything I need to do to maintain the low maintenance system. Truly a 10/10 high quality experience.
I personally wanted to get the water softener and reverse osmosis to better my quality of life. Additionally, my doctor recommended that having soft water and reverse osmosis may help mitigate and ease some of my medical issues. I highly recommend orca for anyone who is interested in their physical and mental health.
Stephanie R.
The team from Orca Blue was fantastic! They were incredibly friendly and took the time to explain everything clearly, which I really appreciated. The installation was done quickly and efficiently, and their professionalism really stood out. I couldn’t be happier with the experience—highly recommend!
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